Cancellation policy

Purchase Options Cancellation Policy
By purchasing a subscription, pre-order, or membership plan with us, you agree to the terms outlined below regarding changes and cancellations.

Subscription Cancellations
You can cancel your subscription at any time to prevent future recurring charges.
  • Cancellation Deadline: To avoid being charged for your next scheduled billing cycle, you must cancel your subscription at least 5 days before your next renewal date.
  • How to Cancel: You can cancel your subscription by logging into your customer account on our store, navigating to "Manage Subscriptions," and clicking cancel. Alternatively, you can email us at Heartyhandmain@gmail.com with your request.
  • Post-Cancellation Access: Once canceled, you will continue to have access to your subscription benefits or receive scheduled shipments until the end of your current paid billing period. No further payments will be deducted.

Pre-Order Cancellations
  • Before Shipping: You may cancel a pre-ordered item for a full refund at any time before the product has shipped.
  • After Shipping: Once a pre-ordered item has shipped, it can no longer be canceled. It must be processed as a standard return under our regular Refund Policy.

Refunds on Cancellations
  • Partial Cycles: We do not offer prorated or partial refunds for canceling a subscription mid-cycle.
  • Accidental Renewals: If your subscription renewed because it was not canceled before the deadline, please contact us immediately at Heartyhandmain@gmail.com. Refund requests for accidental renewals are evaluated on a case-by-case basis and are subject to a 10% restocking or processing fee.