Refund & Return Policy

Last updated: July 8, 2026

At Hearty Hands, we stand behind the quality of our products. If something isn't right, we're here to make it easy.

30-Day Return Window

You may request a return within 30 days of your delivery date. To be eligible, items must be:

• Unused and in their original condition
• Unworn and unwashed
• In the original packaging with all tags still attached

Returns requested after 30 days from delivery will not be accepted.

How to Initiate a Return

1. Email us at Heartyhandmain@gmail.com with your order number and reason for return.
2. We'll review your request and send you return instructions within 1–2 business days.
3. Ship the item back to us using a trackable shipping method at your own cost.
4. Once we receive and inspect the item, we'll process your refund.

Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please keep in mind that your bank or credit card provider may require additional time to post the refund to your account.

Damaged or Defective Items

Received something damaged or defective? We sincerely apologize and want to resolve it quickly.

Contact us within 48 hours of delivery at Heartyhandmain@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the damage or defect

We'll work with you to arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

All Hearty Hands products are eligible for return within the 30-day window, provided they meet the condition requirements above.

Questions?

We're happy to help. Reach out anytime at Heartyhandmain@gmail.com and our team will get back to you as soon as possible.